Support

Neko Hunter

Last updated: 10 September 2026

Need help, found a bug, or want to tell us an appraisal was wrong? Email contact@nekojita.com.au and we'll get back to you.

Common questions

The cat couldn't appraise my item

Try a clearer, well-lit photo of the front of the item, with the box or label visible if there is one. Scanning the barcode alongside the photo gives a much more confident identification.

The identification is wrong

Use the correction option on the results screen to tell it what the item actually is, and it will re-appraise using your correction.

How are the estimates calculated?

Estimates are based on typical eBay Australia sold prices for comparable items, minus selling fees and domestic postage. They are guidance, not a guarantee — condition, completeness and edition all move the real price significantly.

I've run out of scans

Free scans reset at the start of each calendar month.

How do I delete my data?

Deleting a scan removes it from your device. Uninstalling the app removes everything stored locally. To have the anonymous usage record for your device deleted, email us.

Privacy

See our privacy policy.